Frequently Asked Questions

What are the hire conditions?

  • vehicles can be collected from 8.30 am on the day of hire
  • All vehicles must be returned between 07:30 am, and 08:00 am on the day of return
  • Overnight hires are not available on Friday & Saturday
  • If your licence has points, please check with the branch
  • All drivers must have 2 years driving experience, and if under 25 there is a £5.00 charge.
  • Licence checks with the DVLA are £5.00 per call during office hours Monday to Saturday, and you have to be at the branch in person.
  • The hirer is responsible for all speeding and parking tickets
  • All minibus drivers must be over 25.
  • If specific vehicles are not available, we will always offer a vehicle from the same Hire Group.
  • We have secure out of hours key drop off points for vehicle returns.
  • You can pay for your hire with cash, providing you have a valid bank card as ID.
  • Hirers are liable for all parking charges, including tolls.

What documents do I need to hire a vehicle?

  • Driving licence – Card Licence
  • If you have a paper licence, then photo id must be provided
  • You must have a minimum of 2 years experience on your driving license and be over 21 years old
  • Full licences from other countries are acceptable
  • 2 pieces of identification with your address on. i.e. 2 x Utility bills dated with in the last three months
  • Deposits on a card can take a minimum of 3-5 working days
  • A valid debit or credit card – this doesn’t necessarily need to be a credit card.
  • Your credit card (please note that some types of vehicles require two credit cards)

What does the CDW cover?

If you do not want to leave a deposit for your hire vehicle, you can use our CDW (Collision Damage Waiver) Option.

For just £15.00 extra per day of hire, you can drive with peace of mind that if minor dents or scratches occur, that are not your fault, then our CDW covers you.

There is no CDW option available on our Luxury and Prestige Fleet

Our CDW does NOT cover the following:

  • Windscreens & Windows
  • Wheel Rims
  • Damaged or Punctured tyres
  • Mirrors & their casings
  • Wheel Trims
  • Driver negligence

If you choose our CDW option, S&B must be notified of any accident with third party details within 12 hours of the incident. If not, you will be liable for any damaged caused.

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